“Personal Connection” Series – Tom Wolfe
Tom Wolfe, Chief Concierge & Director of Heritage
Fairmont San Francisco
For nearly 30 years Tom Wolfe has served guests at the Fairmont San Francisco as their Chief Concierge and Director of Heritage. His influence on American travelers however has been far more profound as he is also America’s First Concierge! Early in his career Tom worked in Paris at the Ritz Carlton and Hotel Lancaster learning first-hand how to be a top concierge, the level of sustained service it entails, and ways to deliver for travelers. Upon returning to America such a position did not exist here so he went about creating it and that led him to establishing Les Clefs d’Or USA — the only national association of professional hotel concierges in America.
Tom’s experiences and impact on the hospitality sector of travel are wide-ranging and vast. That’s why for our latest “Personal Connection” segment of the show, during our live broadcast of America’s #1 Travel Radio Show on 6 May 2023, we invited him to join us to discuss aspects of his career, talk Les Clefs d’Or USA and more.
To hear the full interview that aired across our now 515+ weekly affiliates airing RMWorldTravel with Robert & Mary Carey and Rudy Maxa, simply click on the play arrow below this text…