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Jeff James

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Jeff James, Vice-President/General Manager
Disney Institute
www.DisneyInstitute.com

As the professional development and external training arm of The Walt Disney Company, Jeff James and his team are responsible for exporting the best practices found at Disney to other organizations and leaders to help them better succeed with customer service, operations and people-to-people interactions.  They’ve been doing this now for more than 30 years, and we think most would agree that the unmistakeable practices employed by Disney can be applied to so many other types of business and related entities.  Whether you’re a business executive, entrepreneur, meeting planner, industry professional — or just interested in enhancing your career, the Disney Institute offers something for everyone.  As he prepared for their 2019 Summit, we invited Jeff to join us for our live broadcast of America’s #1 Travel Radio Show on August 17th, to share specifics on how the Disney Institute works with others, and gain his thoughts on why in most cases the Disney way just seems to get it right in travel, hospitality and its related operations.  To hear the full conversation that aired across our network of 410+ affiliates, simply click the play arrow below …